We process all orders within 1-2 days (Monday to Sunday). During high-demand periods or holidays, processing times may take slightly longer, but we’ll do our best to keep you informed.

Orders are typically delivered within 5-7 days (Monday to Sunday) within the United States. Please note that delivery times may vary due to unforeseen circumstances such as carrier delays or weather conditions.

Yes, absolutely! A tracking link will be sent to your email once your order is dispatched.If you do not receive tracking information within 4 days (Monday to Sunday)of placing your order, contact us at contact@babies-mall.com and we’ll be happy to help.

You can use this number to track your package on our tracking page: Track Your Order.

Shipping is free on all orders, with no minimum purchase required.

We accept the following secure payment methods: Visa, Mastercard, American Express, Apple Pay, Google Pay, PayPal, Shop Pay, Discover, Union Pay, elo, JCB, Diners Club. If you experience any issues with payment, contact us at contact@babies-mall.com for assistance.

If it hasn't shipped yet, we'll cancel it free of charge. If it’s already on the way, you’ll need to wait for delivery and start a return

To request a cancellation, contact us immediately at contact@babies-mall.com.

We accept returns within 30 days (Monday to Sunday) of receiving your order, provided the items are unused, unwashed, and in their original condition with tags attached. For full details on returns and refunds, please visit our Return Policy.

We’re sorry to hear that! Please take clear photos of the damaged item and the packaging, and email them to contact@babies-mall.com within 48 hours (Monday to Sunday) of receiving your order. We’ll work with you to resolve the issue as quickly as possible.

If you received an incorrect item, please contact us at contact@babies-mall.com within 48 hours of receiving the package. Provide photos of the incorrect item, and we’ll help you with the exchange or refund process.

Currently, we only ship within the United States. We hope to expand our shipping options in the future, so stay tuned!

Babies Mall is a company of:

SIRSTACK LLC
5830 E 2nd St, Ste 7000 #21833, Casper, Wyoming 82609, USA

• Email: contact@babies-mall.com

• Phone: (917) 695-3616

Customer Service Hours: Monday to Friday, 9:00 AM – 8:00 PM (EST)

DUNS: 138659638

EIN: 30-1436800